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• Housekeeping- Well trained housekeeping members with new equipment and appropriate cleaning and disinfecting materials keep the environment clean and safe for patients, visitors and employees.
• Phones- New phones and switchboards and well trained operators answer calls and assist callers. A dect phone service and paging system is in use by hospital employees.
• Reception- All reception employees trained on how to greet people and how to assist and interact with patients and visitors in a professional manner with particular attention to customer care.
• Laundry.

Well trained housekeeping Staff with new equipment’s and appropriate cleaning and disinfecting materials keep the environment clean and safe for patients, visitors and employees.

In Jan 2017 Amman hospital start the preparation to gain accreditation by the Health Care Accreditation Council (HCAC) .This commitment for excellence represented through massive efforts done by all staff at Amman hospital to prepare for this accreditation. By applying quality management principles and measuring of outcomes, the hospital ensures a safe environment for health care delivery and a high standard of quality services for its patients.

Quality Management and Patient Safety Office

The Quality Management Office is a centralized interdisciplinary entity that is responsible for leading all activities related to defining, measuring and continuously improvement the quality and hospital-wide performance. The Quality Management and patient safety Office consist of three units:

• Document Control,
• Risk Management
• Performance Improvement.

The main tasks of the Quality Management and Patient Safety Office are:

• Facilitate of performance improvement projects and teams.
• Maintain and improve patient safety by tracking and analysis of adverse events.
• Develop and maintenance of a Tracking System for performance improvement projects.
• Train staff in the use of performance improvement principles and methodology.
• Consultation and liaison on performance improvement issues.
• Collect Data, analyze and use data for improvement.
• Use outcome measures and clinical indicators.
• Facilitate utilization management activities.
• Facilitate development of an appropriate risk reduction system for the hospital
• Facilitate the development of a sentinel event procedure, including the provision of support and training.
• Support and administrative coordination for the Quality improvement and Patient Safety Committee.
• Support for on-going accreditation compliance activities.

• Housekeeping- Well trained housekeeping members with new equipment and appropriate cleaning and disinfecting materials keep the environment clean and safe for patients, visitors and employees.
• Phones- New phones and switchboards and well trained operators answer calls and assist callers. A dect phone service and paging system is in use by hospital employees.
• Reception- All reception employees trained on how to greet people and how to assist and interact with patients and visitors in a professional manner with particular attention to customer care.
• Laundry.

The major goal of marketing and insurance department to ensure a well and organized communication process and to meet the challenges of the rapidly evolving health market, Amman Hospital marketing and insurance department aims to advance Amman Hospital mission, vision and values to make Amman Hospital the best place for providing patient with highest ethical standards and quality of care to the patients of Jordan and the region. Our services include, but not limited to, the evaluation, development, and full implementation of marketing plans/programs including market review, situational analysis, target market identification, market positioning, market share analysis, competitive analysis, marketing strategy, image development, and advertising,